We usually encourage our residents to deal with neighbour disputes by talking to each other first. This is because we know from experience that reporting the matter to us or agencies often makes things worse.
A neighbour dispute is a private disagreement between neighbours where our policy says we should not get involved. These are cases like parking, one-off parties or loud music and untidy gardens.
If you’re having problems with a neighbour or their children, try talking to them first. Explain what’s bothering you clearly by including times, dates and types of behaviour. The best way to bring up a problem with your neighbour is to think about how you’d like to be approached – try to not lose your temper or complain. And dealing with a problem sooner rather than later will make sure it doesn’t build up.
We handle Antisocial Behaviour (like violence or harassment) because it’s safer if we manage the case. We’ll work together with the police or other organisations to find the right action for you.
We take action depending on the circumstances of your case but we will always try to avoid taking legal action or evicting a resident.
If you prefer to report ASB over the phone, call our Customer Advice Team on 0300 123 2221 and press option 2.
We need your help gathering evidence of ASB.
We usually ask you to fill in diary sheets by clicking here to start building an evidence log. It is so important that you fill in these sheets as often and thoroughly as you can so we have more options when it comes to taking action. Make sure you email or post these diary sheets back to us as soon as you’ve completed them.
Or, if you're affected by noise, you can report it to us using the free 'Noise App' too. Click here to find out how.
How to prevent ASB
- Know the conditions of your tenancy agreement
- Don’t let your family, friends or visitors cause ASB because your tenancy could be at risk
- Get in touch with the police if you see violence or crime
- Speak to your neighbour about minor disagreements before it builds up
- You may not agree with your neighbour’s lifestyle – not everyone is a fan of pets or you may not like how their cooking smells. Take a step back and think about how you'd like to be approached in a similar situation.
- Remember we need your help. Please make sure you're either completing your diary sheets or using the noise app.
You’re not alone. Here are some great organisations you can talk to:
ASB Help (external site) – effective support for ASB victims
Citizens Advice (external site) – free advice, whatever the problem
Victim Support (external site) – if you’ve been affected by crime
Shelter (external site) – a housing and homelessness charity
What to do if the behaviour is criminal
If your neighbour is involved in criminal behaviour, you’ll need to get in touch with the police. Call 999 if it’s an emergency or 101 in non-emergencies to talk to your local police.