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How can I rent a home?

We work together with local authorities to meet local housing needs. We manage homes mostly in Elmbridge, Richmond, Hounslow, Kingston, Runnymede and Wandsworth. The areas we work in tend to have a central waiting list for our homes, so you need to apply with your local authority first.

See our lettings figures for 2015/16 showing how many homes we let, who to and where.

Who is eligible?

Most people who live in the UK are eligible to be housed. But the fact that a person is eligible for housing does not guarantee an allocation - affordable housing is in short supply in the UK, and there is high demand for the available homes.

How do I apply?

Go to the website for the housing allocation department of your local authority and find out if you can apply online. Details of local authorities are listed below.

What happens next?

Applying in Richmond

  • If you’ve applied to the London Borough of Richmond upon Thames it will assess your case based on the information you have provided.
  • After an assessment, your application will be awarded a number of points.
  • The number of points you have is used to assess your priority. When you reach the top of the housing waiting list, you will be allocated the next available property, suitable for your needs.
  • You should get immediate advice if you feel you have been allocated a home which is unsuitable. You could be dropped to the bottom of the waiting list, or suspended completely, if you reject a property you are offered.

Applying to Elmbridge, Hounslow, Kingston, Lambeth, Runnymede and Spelthorne

  • Once the local authority has received your application form, you will be able to put in bids for properties that are suitable for your needs from a list of homes advertised (this may be on the internet or in the local press).
  • Once bids have been received, the property is allocated to the bidder with the highest priority under the scheme. Allocations are made to those with the longest waiting times and those with the most urgent housing needs first. As the applicant, it is your responsibility to bid for properties.

How do local authorities decide who gets priority?

All applications are assessed and prioritised on the applicants' housing needs. 'Reasonable preference' must be given to people who are homeless, living in unsanitary, overcrowded properties or on welfare grounds. Extra priority may be granted on the basis of need, such as medical need, domestic or racial abuse, or sexual harassment in the home.

Local authority housing allocation information

Elmbridge Borough Council

Civic Centre, High Street Esher, Surrey, KT10 9SD
Tel: 01372 474474

London Borough Hounslow

Civic Centre, Lampton Road, Hounslow, Middlesex, TW3 4DN
Tel: 020 8583 2000

Royal Borough of Kingston upon Thames

Guildhall, High Street, Kingston upon Thames, Surrey KT1 1EU
Tel: 020 8546 2121

London Borough of Richmond upon Thames

Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Tel: 020 8891 1411

London Borough Wandsworth

Wandsworth High Street, London, SW18 2PU
Tel: 020 8871 6000

London Borough of Lambeth

Lambeth Town Hall, Brixton Hill, London, SW2 1RW
Tel: 020 7926 1000

Spelthorne Borough Council

Knowle Green, Staines, TW18 1XB
Tel: 01784 446380

Runnymede Council

Runnymede Civic Centre, Station Road, Addlestone, Surrey KT15 2AH
Tel: 01932 838383

Customer satisfaction with lettings


satisfaction with lettings in 2015/16