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Your gas service

We have a responsibility to ensure your safety with regard to the gas services we provide in your home. We will service your gas appliances annually. It's really important that we do this to ensure that it's safe for you to use.

Annual gas safety inspection

We have an annual programme to visit all properties with gas pipe work or gas appliances to check they are safe to use. PH Jones and Smith & Byford are our Gas Safe registered contractors, and they carry out inspections and work on gas appliances.

When is my next gas safety inspection?

We'll arrange a gas safety inspection, and we'll contact you beforehand to make an appointment to visit you at home. Yes, you must allow us access to your home to carry out maintenance or safety checks on appliances.

Can I change my appointment?

If you can’t make your scheduled appointment you must contact us on 0300 123 2221, and press option one, to rearrange your appointment.

What if I am out when they call?

Our contractors will leave a calling card, and they'll contact you regarding a second appointment. If this isn't convenient, please phone them to arrange another appointment.

What happens if I don't respond?

If you fail to provide access you will be in breach of your tenancy agreement and this can result in us taking legal action against you. We will inform our solicitors who will escalate the matter. You will have to pay any legal costs associated with us gaining access to your property.

What happens after you’ve completed the safety check

Following the annual gas service, the gas engineer records the inspection or what work has been carried out and this gas safety certificate will be posted to you within 28 days - this is called a LGSR certificate.

Carbon Monoxide Detectors

If you have gas appliances we will install a battery operated carbon monoxide detector. This detector will sound if it senses the presence of carbon monoxide, if this happens, please turn off your gas appliance, open your windows and call us immediately on 0300 123 2221, and press option one. We will send a gas engineer to investigate.

What about my own gas appliances?

  • If you decide to install your own gas fire, you must first obtain permission from us, and a competent Gas Safe registered engineer must carry out the installation. 
  • Fitting a gas cooker does not require our permission, but must also be fitted by a Gas Safe registered engineer.
  • You must ensure that gas appliances you own are regularly maintained and checked by a Gas Safe registered installer at least once every 12 months. If you are in any doubt about the safety of any gas equipment it should be turned off and not used until checked.

What should I do if I suspect a gas leak?

  • Do not smoke or strike matches
  • Put out any cigarettes or naked flames
  • Do not operate electrical switches or door bells, they can cause sparks
  • Turn off the gas supply at the meter
  • Open all doors and windows to ventilate the affected rooms
  • Keep people away from the affected area
  • Act immediately by contacting the National Grid Gas

Emergency Freephone line 0800 111 999

Useful Dos and Don'ts

Do

  • Familiarise yourself with the gas appliances in your home
  • Familiarise yourself with your gas meter and know how to turn it off in an emergency
  • Use a fireguard if there are young children or elderly people in your home

Don't

  • Paint or adapt any gas fire or boiler case in your home
  • Install a ceiling fan in a room containing a fire without first obtaining permission
  • Tamper with any internal controls of a boiler
  • Dry cloths on or around the fire or boiler
  • Sleep in a room where there is a gas fire or back boiler unit installed
  • Block any vents, as this will shut out fresh air that your gas appliance needs to burn safely

Servicing your gas appliances

94%

of residents surveyed were satisfied with gas servicing.

Gas safety compliance

100%

compliant with gas safety checks

In the UK, more than 50 people die from accidental carbon monoxide poisoning every year, and 200 people are left seriously ill.