No matter how bad the situation may seem, the sooner we know about your difficulties, and we can work together, the more likely it is that we will be able to help you.
If you are in arrears you will need to reach an agreement with us to clear the debt, so that you do not lose your home. We will listen to your circumstances sympathetically and work with you, assisting with benefit claims if necessary to ensure the debt is managed and the rent paid back quickly. Every opportunity will be given to help you but if you continually fail to keep to arrangements or do not claim benefits you are entitled to, we may take further action. If you are worried it’s never too late to contact us.
Contact us now to discuss your options. This section of the website has lots of information and advice about money management, so take a look around.
We will make every effort to contact you about your rent arrears. We will highlight the balance of your arrears and ask that you clear them. If we do not receive payment:
We continue to vigorously pursue tenants who have left their home with rent arrears and other debts. Your chances of being rehoused in future will be greatly affected if you leave your home owing rent arrears, court costs or recharged repair accounts.
We will endeavor to support you if you fall in to rent arrears, however we will take a firm line with tenants who consistently do not pay their rent or do not keep to repayment agreements. We will take court action against those who do not pay what they owe. This can result in eviction.
If we take any action through the courts, we always ask for the court costs to be added to your debt. Should court action be started, we strongly advise you to attend the court hearing and challenge the action we are taking. It is advisable to obtain legal advice beforehand.
Remember if you are having financial difficulties, please contact us immediately.