Skip to main content

Preparing for the changes...

If you claim benefits, it's likely these changes will affect you.

The Welfare Reform and Work Act (2016) introduced some changes to the benefit cap. These include changes to the benefit cap levels to £23,000 a year for couples with or without children and lone parents and £15,410 for single people without children in Greater London, and £20,000 and £13,400 respectively for those groups elsewhere in Great Britain. They also include additional exemptions for recipients of Guardian’s Allowance, Carer’s Allowance and Universal Credit claimants who receive payments towards carer’s costs.

For more information about the benefit cap changes, please visit

Here are some steps to follow if you need any help...

  • Make sure you've read our 2 leaflets featured (right) about the changes, which offer useful information and advice.
  • You can contact our Welfare Benefits Advice Service on 0300 123 2221, option 2.
  • If you are reading this, you are already 'online' - thats great! – Universal credit is an online claims process. If you are not confident with using internet services, watch out for announcements regarding online access and digital training from Paragon. We are hoping to offer courses throughout 2017. Remember to keep checking our website for updates.
  • You can check your benefit entitlement at
  • If you are affected by the bedroom tax and feel you might have to move, you could swap your rented home for another. You can sign up to homeswapper to help you find a match right now!
  • We are also hoping to run more events during 2017 where you can come along & see whether you can agree a swap. Keep checking our website for any upcoming events.
  • If you live in Elmbridge and we feel you might need to move to somewhere smaller, we can help you and support a move financially through our Perfect Fit scheme.
  • You can get information about all benefits, including how to claim at
  • If you have a spare room, you may look at taking in a lodger, speak to our Welfare Benefit advisor for more information or read our handy Lodger Fact Sheet for hints and tips here.

In 2015/2016...


of residents were satisfied with the welfare advice service

I want to thank you for all your help that you have done for us. We are really grateful with everything that you have managed to do for us.

-Nina Westerholm, Resident