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Pay rent

However you choose to pay your rent, we offer a variety of payment methods to suit you. We are here to help. If you have any questions or difficulties paying your rent, or if you fall behind with payments please contact the Income Team immediately.

Direct Debit

(This is the easiest way to pay)

Rent can be collected from your bank account on any day, weekly, monthly, fortnightly or 4 weekly. Please contact us so we can set this up for you.

Allpay™ online now!

Visit the Allpay™ website ( where you will be able to pay your rent. You will need your Allpay™ swipe card. If you don’t have a swipe card please call us on 0300 123 2221 (option 2).

Allpay™ Swipe Card

You can use your Allpay™ Swipe Card at outlets where this facility is available (Post Offices or outlets displaying the ‘PayPoint’ sign). 


If you have an Android or Apple smartphone you can go to your app supplier and download the FREE Allpay™ App. Register once, store your details and you can then make payments easily and on time.

By telephone

You can telephone 0844 557 8321 to make a payment using the details on your Allpay™ swipe card. Alternatively you can make a payment using your debit card by calling the Customer Advice Team during office hours on 0300 123 2221 - option 2.

Bank standing order

You can set up standing order payments from your bank account. Please contact the Income team for details. This is an arrangement between you and your bank, so you are responsible for making changes to your payments.

Online banking

If you use online banking to pay your rent, you must ensure that you type in your property reference number in the reference field for the payment. If you do not include this reference number, we will be unable to identify the transaction. Please contact us if you require our bank account number and sort code to make a payment online.

By post

You can send cheques and postal orders to our offices. Please put your name, address and tenancy reference number on the back of your cheque.

At our Walton office

You can pay by cheque during office hours. At our Walton office a paying-in slip is provided to pay cash through our local Natwest Branch during their opening times. Please note: If you need to order a replacement Allpay™ Swipe card please telephone your Income Team.