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Your feedback

We’re always looking for ways to make things better, simpler and easier for our customers. But we can only find out if we are getting things right or when things don’t go quite as well as we would want, with your help.


If you have a complaint please complete the following form, which will be forwarded to a manager to look into your concerns and get back to you. Please ensure you include your name and address and contact details so we can respond to you.


Feedback, suggestions and compliments

If you have feedback about any of our services or wish to pay a compliment to a member of staff you can do that quickly and easily here.

Give feedback

Feedback by post or email

Alternatively, you can download our leaflet and fill it out electronically and e-mail it to, or complete it as a handwritten form and post it back to us. 

All the details you need to complete this form are in the leaflet.

If you live in the borough of Richmond...

If you live in the borough of Richmond you can also contact Cllr Jane Boulton who is the Richmond Tenants’ Champion. The Richmond Tenants' Champion supports tenants and leaseholders who rent or lease their property from any Housing Association in the Borough. To find out more, click here.



of general needs residents are satisfied with their neighbourhood