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Privacy and cookies

This privacy policy sets out how Paragon Community Housing Group uses and protects any information that you give when you use this website.

Paragon Community Housing Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Paragon Community Housing Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/10/2013.

What we collect

We may collect the following information:

  • Name and address
  • Contact information including email address and phone number
  • Contact preferences such as when the best time to call you might be
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys, offers and opinion polls

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new services, service offers or other information which we think you may find interesting using the email address which you have provided.
  • We may also use your information to contact you for internal market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies are used to enable us to improve services for you through, for example measuring how many people are using each page of the website and for how long so that we can try to improve the quality of our website

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Our cookies

We use Drupal Content Management System to manage the content on our website.
This system uses a standard browser session identifier cookie to hold information about your browsing session.

  • Session cookies allow visitors to be recognised within a website such the pages they visit within that session.
  • A session cookie only lasts for the duration of your visit to the website.
  • The information in this cookie does not hold any personal identifying information.

3rd party cookies used on this website

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on the site.

Google stores the information collected by the cookie on servers in the United States of America. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google.  By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to reject or delete this cookie
http://www.google.com/intl/en/privacypolicy.html

Find out more about Google analytics privacy policy here

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease any personal information you provide through the website itself to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@paragonchg.co.uk

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Paragon Community Housing Group, Case House, 85-89 High Street, Walton-on-Thames, Surrey, KT12 1DZ, or email info@paragonchg.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.